FAQs

Postbox Pals lets you send adorable stuffed animals with a personalized note to loved ones near and far. Just pick a plush pal, add a heartfelt message, and we’ll take care of the rest! Your gift will be wrapped in tissue paper and delivered in our signature Postbox Pals packaging—spreading smiles, one surprise at a time.

All Postbox Pals packages are sent anonymously and do not include any buyer information on or inside the box. The recipient will only know who sent the package if you choose to include your name in the personalized note at checkout.

However, Postbox Pals reserves the right to disclose the sender’s information if the recipient contacts our support team to inquire about who sent the package. We kindly ask that our service is used with good intentions—spreading joy, not mischief!

If you're sending Postbox Pals to multiple households, please place separate orders for each one. This ensures each package is addressed correctly and reaches its new home safely. You'll receive separate order confirmations and tracking numbers to keep things organized.

If you're sending multiple pals to the same household, we recommend placing a single order. This way, all your plush friends will arrive together under one tracking number. Be sure to include each recipient’s name on their personalized card—we’ll label each box accordingly so you know exactly who gets what when they arrive!

Edit Shipping Address
Customers can update their shipping address after placing an order, as long as it has not yet been fulfilled.

Please reach out to us at postboxpals@gmail.com for help.

Edit Billing Address
We are unable to make changes to billing information after an order has been placed. As long as the shipping address is correct, there’s no need to worry! If the shipping address is incorrect, please contact us at postboxpals@gmail.com as soon as possible.

We do our best to keep all our animals in stock, but sometimes demand outpaces us! We restock and launch new products about once a month. If your favorite plush pal is out of stock, just click on the product and sign up for alerts to be notified when it’s back!

If your plush pal gets a little dirty, gently clean it with a cloth dampened with cold water and mild soap. We recommend avoiding machine washing to help extend your friend’s lifespan. However, if you must machine wash, use the gentlest cycle, mild soap, and no fabric softener. Afterward, let your stuffed friend air dry!

We accept returns for a full refund within 30 days of the delivery date. To initiate a return, please contact us here. Please note, we do not cover shipping costs for returned packages unless the product is incorrect or damaged upon arrival.

Yep! If you're not happy with the plush you selected, we can help facilitate an exchange. Simply contact us here to get started. Please note, additional shipping costs for exchanges are not covered.

Yes! We happily ship care packages to college campuses! Be sure to check the university’s website for specific instructions on sending packages. It's crucial that the student's name is included correctly, as most universities won’t deliver a package if the name doesn’t match their records.

Typically, when a package is delivered to a college campus, the university’s mail staff will receive it, and a "delivered" notification will be sent from USPS. The mail staff will either deliver the package to the dorm or the student may need to pick it up from the mailroom. Please note, this process can take a couple of days from the time USPS marks it as "delivered" to when it's physically delivered to the student. We recommend having your friend check with the campus mail staff if the package has been marked as "delivered" but hasn’t been received yet.

Yes, we regularly ship care packages to hospitals! Be sure to provide accurate information, including the street address and room number. Shipping to a hospital can take a bit longer than sending to a home address.

When shipping to a hospital, you might receive a "delivered" notification a few days before the package actually reaches the recipient. Hospitals have different mail delivery processes, and often, a carrier company or a hospital facility will accept the packages. There may also be an "agent for final delivery" update. Due to varying hospital protocols, packages can sometimes take longer to reach patients.

Please note, Postbox Pals cannot be held responsible if the patient is moved to a different room than indicated on the shipping label or if the patient leaves the hospital before the package arrives.

Unfortunately, we do not offer scheduled deliveries at this time. If you'd like the delivery to arrive near a specific date, please refer to our order delivery estimates above and place your order accordingly. We’ll do our best to get it to you as close to your preferred date as possible!

We currently only ship within the United States.

Shipping times within the US are typically consistent, but please be aware that some orders may experience delays depending on the shipping destination and carrier. We do not offer scheduled deliveries, but we do our best to ensure your package arrives in a timely manner.

For US orders, you can expect accurate tracking information, and we aim to get your order to you as quickly as possible. If you have any questions about your order, feel free to reach out to us here.

We are based in Houston, TX!

At Postbox Pals, we’re all about spreading joy and positivity! Please refrain from including foul or inappropriate language in your personalized note. If our team finds any content that is offensive, obscene, or demeaning, we will be unable to fulfill your order. Let’s keep the kindness going!

We process all payments and personal information with our store provider, Shopify. For more information on their privacy policy and data protection, please visit https://www.shopify.com/legal/privacy.

If your package has been in transit for 10 business days and has not arrived, please reach out to us at postboxpals@gmail.com

If your order has been marked as delivered by USPS or UPS, but you haven't received it, it may be lost or stolen. Unfortunately, we cannot take responsibility for lost or stolen packages.

If it's been more than 30 days since your package was marked as delivered, we are unable to ship a replacement. Please contact us if you're experiencing any delivery issues, and we'll do our best to assist.

Due to the rising costs of doing business, we are unable to offer free shipping at this time. However, our shipping fees are carefully calculated to provide you with the best possible rate based on your shipping destination and the weight of your package. We appreciate your understanding!